IT processes audit

The goal of the project was to assess audit the maturity of information technology processes, compliance with business requirements and best practices.​ Such international standards like COBIT v.5, ITIL/ITSM, ISO 20000 were used to audit the Customer’s processes and their maturity.


During the project, 96 problems/findings were identified. The following deliverables were provided to the Customer:

  • List of necessary IT governance/management processes, their key properties, metrics and target maturity levels;
  • List of necessary changes to the current organizational structures, assignment of responsibilities between them and some new positions and structures;
  • List of required policies and needed changes in the existing policies and procedures.

All audit recommendations were included in the roadmap aligned with the company capabilities, so in 2 years the company should achieve the proper governance and management system for its IT. ​

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